Blog posts by John Waterworth
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11 November 2020Discoveries with impact
What we’ve learned about good discoveries that help organisations build their understanding, make good decisions, and lead to valuable change.
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31 March 2020Thoughts on keeping user research going in difficult times
Last week, I hosted a webinar with others working in the public sector to share what we’re doing to keep user research going in these difficult times.
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23 March 2020Keeping user research going in difficult times
I’m hosting a panel discussion with others working in UK public services to share what we’re all doing to keep user research going in these difficult times.
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9 March 2020Making better roadmaps
We’ve improved the questions and workshop format we use to create roadmaps for alpha and beta projects, and significant updates to live services
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6 February 2020Using hypotheses to hold together your learning, thinking and making
At Interaction 20 in Milan I’ll be presenting on hypotheses and the practices you need in place to make them effective in your organisation.
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7 June 2019Good questions to kick off a discovery
To kick-off some recent discoveries we’ve been using a different set of questions. We feel like they’re working well, so we’re sharing them here.