Blog
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Partnering with the Maritime and Coastguard Agency on their transformation journey
We’ve started working as a transformation partner with the Maritime and Coastguard Agency. We’re really excited about a genuinely transformational project.
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Designing admin systems that empower teams (or why shadow systems exist)
You’ve probably heard the term shadow system. They’re the unofficial systems people use to get their job done because the official one isn’t cutting it.
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Making bench contracts work
I recently spoke to Public Technology about the future of government tech procurement and the potential difficulties SMEs face in bidding on so-called “bench contracts”.
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Some alternatives to using personas
We need to keep focussed on the person using a service. The default tends to be personas, but I’d like to talk about the alternatives.
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Updating our user research principles
This year we spent some time revisiting our principles and workflow as a team – extracting, regrouping and refining the most important points.
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Transform by doing: scaling the use of multidisciplinary teams at Croydon Council
We’ve been helping Croydon Digital Service to set up their first multidisciplinary team. We’re now scaling this approach to cover more council services.
