Blog
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Researching and designing for vulnerable groups
Making sure the services we help to create work for everyone is really important to us as our work often involves designing services for vulnerable groups.
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One stressed product manager, and the magic number 3
This blog post is about a trio that came in really handy in my time of need. The trio of a tech lead, a delivery lead, and a product lead.
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Metropolitan Thames Valley: scaling our online services for social housing residents
We’re really excited to be expanding on our work with Thames Valley Housing. We’re now helping to run an online service to pay rent, log, and track repairs.
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How we do marketing and comms at dxw
It’s over 3 months now since I joined dxw. Having spent a lot of that time encouraging my colleagues to blog more, it’s about time that I did.
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Does your council need a digital strategy?
I attended LocalGovDigitalCamp in Manchester, where dxw was one of the sponsors. The event was for local authorities interested in digital transformation.
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Make the space and hold the space: letting service design happen
We’ve seen many examples of people doing transformative work, but often the space they’re given to operate in is messy and vague.
