Blog

  • Back to school for better Service Design

    The use of gameplay in user research and service design was a major theme I noticed emerging at the Service Design in Government Conference in Edinburgh last week: We told stories with Duplo in the #playinginthefaceofdeath game run by DWP. We learned how they have used this technique to explore do user research around the…

  • Service Design in Government memos

    So the Service Design in Government conference came to an end. Sitting on a train back from Edinburgh, I have stopped to think about what to write for this post, whilst periodically peeking through the window admiring fantastic moving landscapes. Of course, the conference was great and Edinburgh is such a beautiful place (it was…

  • Introducing Ellie

    Hey, I’m Ellie, and I’ve just joined dxw as a Product Manager. I’ve cut a winding path to get here. My first office job was typing up survey responses from hundreds of GP patients for a Primary Care Trust. I managed to get it done with enough time left to help run some conference events,…

  • Welcome, Luke

    Hi, I’m Luke, dxw’s new Marketing and Communities Intern! I am extremely excited about joining and having the opportunity to learn new things from such gracious and enthusiastic people.  I’m hoping to pick up some interesting and unique marketing techniques along the way to building up a community of like minded people. Having (not so)…

  • Thank you, Edinburgh: Service Design in Government

    I’m on a train from Edinburgh to London. The sun is out, Winter is over and I’m looking at some of the most gorgeous coastline we have in the UK. Team dxw have just had a wonderful few days at the annual Service Design in Government conference. We’re coming back with new ideas, new friends…

  • How should delivery support and enable service design?

    I’m at Service Design in Government, the annual conference that brings together people that are involved in designing and delivering public services. As a delivery manager, I’m here to not only meet some new people and find out about new tools or techniques dxw can use on projects. I also want to learn from others…