Blog

  • Patch paralysis and risk culture

    The recent ransomware attack which impacted NHS computer systems has brought into focus how much the public sector relies on outdated and poorly maintained systems. Our focus at dxw is primarily on delivering web technologies. We follow the Service Manual for guidance on the minimum supported browser, but exceptions often still need to be made…

  • That stuff in your head? It really does matter

    Hey everybody, It’s Mental Health Awareness Week so I have a confession to make to you all: I have the loathsome combination of depression and anxiety. Sometimes I find it really hard to even motivate myself out of the horizontal position I am in due to the crushing nature of it all. Yay! I live…

  • Changes to the way we charge for GovPress hosting

    From the end of this month, we’ll start generating GovPress invoices automatically, based on the usage data that your hosted service generates. This will start to affect invoices from 1st June onwards. We’ve been working on this change for a while, and are excited to tell you about the improvements this will bring. Why are we…

  • Stop. Collaborate and listen! Working with clients to find research participants

    Here at dxw we recently completed a discovery project for NHS Jobs. In this project we wanted to know how people currently used NHS Jobs and what they needed in a recruitment tool. Finding people who use NHS Jobs was simple in some cases, and tricky in others. We identified three main user groups: job…

  • Cyber UK 2017 Conference – Part 2: Embedding security expertise in the delivery team

    In my first blog post about the Cyber UK conference, I talked about the first big idea which resonated with me: that security is everyone’s responsibility and there’s little value in punishing individuals for any failures. So how do you start to implement this in practice? The second big idea from the conference was that…

  • dxw at Service Design in Government 2017

    We recently shared two cases studies at the Service Design in Government 2017 conference. The event brings together anyone involved in designing or delivering public services. Why did we decide to take part? At dxw we help public sector teams to make good technology decisions and build better services. As user researchers working on projects…