Blog

  • Changes to the way we charge for GovPress hosting

    From the end of this month, we’ll start generating GovPress invoices automatically, based on the usage data that your hosted service generates. This will start to affect invoices from 1st June onwards. We’ve been working on this change for a while, and are excited to tell you about the improvements this will bring. Why are we…

  • Stop. Collaborate and listen! Working with clients to find research participants

    Here at dxw we recently completed a discovery project for NHS Jobs. In this project we wanted to know how people currently used NHS Jobs and what they needed in a recruitment tool. Finding people who use NHS Jobs was simple in some cases, and tricky in others. We identified three main user groups: job…

  • Cyber UK 2017 Conference – Part 2: Embedding security expertise in the delivery team

    In my first blog post about the Cyber UK conference, I talked about the first big idea which resonated with me: that security is everyone’s responsibility and there’s little value in punishing individuals for any failures. So how do you start to implement this in practice? The second big idea from the conference was that…

  • dxw at Service Design in Government 2017

    We recently shared two cases studies at the Service Design in Government 2017 conference. The event brings together anyone involved in designing or delivering public services. Why did we decide to take part? At dxw we help public sector teams to make good technology decisions and build better services. As user researchers working on projects…

  • Cyber UK 2017 Conference – Part 1: Security is a team sport

    Earlier this month Harry and I attended the second edition of the Cyber UK conference  in Liverpool, hosted by the National Cyber Security Centre (NCSC) (https://www.ncsc.gov.uk/) Across three days of talks, workshops, networking, and hacking challenges (which we won!) we heard a lot of ideas and opinions about the state of information security in the…

  • Insight and tips on running effective moderated online usability testing

    Why we did it We recently re-visited our collective approach to user research and worked on a new product vision with Thames Valley Housing Association (TVHA). One of the actions that came out of this work was the need to run some usability testing for the repairs service. We came across a number of practical…