Blog
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Including people with learning disabilities in research
User researchers can lack confidence in doing research with people with disabilities. I hope sharing my approach will encourage others to be inclusive.
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My new found love of empathy mapping
Empathy mapping is a tool I’ve used in the past with varying degrees of success, but it worked really well with North Lincolnshire Council.
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Partnering with the Maritime and Coastguard Agency on their transformation journey
We’ve started working as a transformation partner with the Maritime and Coastguard Agency. We’re really excited about a genuinely transformational project.
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Designing admin systems that empower teams (or why shadow systems exist)
You’ve probably heard the term shadow system. They’re the unofficial systems people use to get their job done because the official one isn’t cutting it.
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Making bench contracts work
I recently spoke to Public Technology about the future of government tech procurement and the potential difficulties SMEs face in bidding on so-called “bench contracts”.
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Some alternatives to using personas
We need to keep focussed on the person using a service. The default tends to be personas, but I’d like to talk about the alternatives.
