Blog

  • Cyber UK 2017 Conference – Part 2: Embedding security expertise in the delivery team

    In my first blog post about the Cyber UK conference, I talked about the first big idea which resonated with me: that security is everyone’s responsibility and there’s little value in punishing individuals for any failures. So how do you start to implement this in practice? The second big idea from the conference was that…

  • dxw at Service Design in Government 2017

    We recently shared two cases studies at the Service Design in Government 2017 conference. The event brings together anyone involved in designing or delivering public services. Why did we decide to take part? At dxw we help public sector teams to make good technology decisions and build better services. As user researchers working on projects…

  • Cyber UK 2017 Conference – Part 1: Security is a team sport

    Earlier this month Harry and I attended the second edition of the Cyber UK conference  in Liverpool, hosted by the National Cyber Security Centre (NCSC) (https://www.ncsc.gov.uk/) Across three days of talks, workshops, networking, and hacking challenges (which we won!) we heard a lot of ideas and opinions about the state of information security in the…

  • Insight and tips on running effective moderated online usability testing

    Why we did it We recently re-visited our collective approach to user research and worked on a new product vision with Thames Valley Housing Association (TVHA). One of the actions that came out of this work was the need to run some usability testing for the repairs service. We came across a number of practical…

  • International Women’s Day #BeBoldForChange

    International Women’s Day #BeBoldForChange Here at dxw we celebrate equality and diversity and believe that gender should not have an influence on how you are treated. It doesn’t matter if you’re binary, non-binary or anyone in between. We recognise is that there is still gender inequality in the world we live in and we want…

  • Me voy

    Sadly, this will be my last day at dxw. I’m off to a new country with no real plan other than to try to live a new life. Actually that’s not quite true because I have always had this idea in the back of my mind to try and live out the “good life”, the…